Customer Success & Commercial Leader

MAXIMILIAN
DUNNE

Driving acquisition & growth of Enterprise clients

10+ years across SaaS, Fintech, HRTech, and high-growth startups — blending commercial strategy, technical fluency, and team leadership. Bilingual in English & German. Based in London.

Get In Touch View Experience
Maximilian Dunne
0+
Years Experience
$0M+
ARR Portfolio
0%
Peak ARR Growth
EN / DE
Bilingual

About

WHO
I AM

I'm a Customer Success and Commercial Leader with over a decade of experience turning complex enterprise relationships into measurable growth. My edge is the rare combination of deep commercial instinct and genuine technical fluency.

From scaling ARR portfolios worth $40M+ to designing GTM strategies for high-growth startups, I operate at the intersection of strategy, relationships, and execution. I've led cross-functional teams, built processes from scratch, and delivered zero preventable churn in complex multi-market accounts.

Fluent in both English and German, I'm a specialist in the DACH region and have extensive experience navigating multi-entity enterprise accounts across Europe and beyond.

Outside of work: dystopian literature, football, Japanese culture, gastronomy, and an interest in technology that goes well beyond the boardroom — including completing a Full-Stack JavaScript Bootcamp.

EN + DE Fluent DACH Specialist Full-Stack JS Enterprise CSM Fintech HRTech SaaS / PaaS Team Leadership GTM Strategy
Maximilian Dunne

Experience

CAREER
HISTORY

Customer Success Manager
Global-e
Oct 2024 – Present
Enterprise · SaaS · E-Commerce
▾
  • Signed expansion deal leading to 200%+ growth in Annual Recurring Revenue (Enterprise Account)
  • Strategic recommendations led to 450%+ growth in ARR (Enterprise Account)
  • Managing a $40M+ ARR portfolio of complex Enterprise & Mid-Market accounts, primarily in the DACH region, including multi-entity and multi-market accounts
  • Delivered zero preventable churn — only two exits: one due to insolvency, one due to acquisition
  • Conducting analysis, preparing, and presenting periodic performance reports and Quarterly Business Reviews (QBRs)
  • Project Management and extensive collaboration with Solutions and Operations across Integration & Live Projects
  • Leading cross-team projects focused on process improvement, individual & group training
Independent Consultant
Sabbatical
Oct 2022 – Sep 2024
Consulting · EdTech · Startups
▾
  • Delivered New Market Entry roadmap for a multinational — DACH expansion
  • Built GTM strategies for 2 EdTech startups
  • Designed operational processes for a staffing tech platform
  • Completed Full-Stack JavaScript Bootcamp (Northcoders)
Head of Client Engagement & Success
Koda Talent
Apr 2022 – Aug 2022
HRTech · SaaS
▾
  • Owned commercial function across Sales, Marketing & Customer Success (2 direct reports)
  • Defined roadmap and USP through competitor analysis
Head of Business Development & Customer Success
teamtogether
Nov 2020 – Apr 2022
HRTech · Enterprise
▾
  • Increased value of contract renewals by over 200%
  • Defined & implemented strategy for global acquisition of Enterprise accounts
  • Led Global Business Development & Sales in Financial Services, IT, and Government sectors
  • Led cross-functional Sales & Marketing teams (3 direct reports) and owned Customer Success for key accounts
  • Led Sales & Process Training
Senior Business Development Manager
Real Links
Jan 2019 – Jul 2020
HRTech · Fintech
▾
  • Exceeded monthly targets & KPIs by over 100%, building a pipeline worth £200M+ in Total Contract Value
  • Led Business Development in Financial Services and Engineering sectors across Europe
  • Defined & implemented strategy for New Market Entry into Canada
  • Designed the logic framework for the platform's matching engine
  • Assessment, selection, and training of outsourcing operations for lead generation
Director of Business Development & COO
The Fintech Times
Nov 2017 – Jan 2019
Fintech · Media
▾
  • Increased month-on-month revenue by 140%
  • Business Development across Fintech, Insurtech, Regtech, and Blockchain industries
  • Defined Business Development & Sales strategies, forecasts, and targets
  • Directed Sales, Marketing, and Editorial functions (8 direct reports)
  • Designed & implemented new products and services
Business Development Consultant & Talent Acquisition Lead
Midrive (Acquired by The AA)
May – Nov 2017
Automotive · Contract
▾
  • Business Development, Consulting & Talent Acquisition — contract engagement
  • Company subsequently acquired by The AA
Business Consultant
Accomable (Acquired by Airbnb)
Dec 2016 – May 2017
Travel Tech · Contract
▾
  • Business Consulting — contract engagement
  • Company subsequently acquired by Airbnb
Senior Recruitment Consultant → Recruitment Consultant
Hydrogen Group / Staffgroup
Jun 2015 – Oct 2016
Recruitment
▾
  • 3+ years total recruitment experience across agency environments
  • Foundation in business development, account management, and client relationships

Skills

TOOLS &
EXPERTISE

Commercial
Enterprise Sales Customer Success Account Management GTM Strategy New Market Entry QBRs Team Leadership Process Design Forecasting Sales Training
Technical
JavaScript SQL Node.js React Express PostgreSQL API Integrations Git Agile / Scrum
Platforms & Tools
HubSpot Salesforce Zendesk Shopify Shopware JIRA Notion Intercom GA4 Qlik
Industries
Financial Services Fintech SaaS / PaaS HRTech E-Commerce Logistics Professional Services Automotive EdTech
English
Native
German
Fluent

Contact

LET'S
BUILD
SOMETHING.

Open to new enterprise opportunities, consulting engagements, and conversations about growth. Based in London — available remotely and for travel.

✉
maximilian.dunne@gmail.com →
in
linkedin.com/in/maximiliandunne →